Next Date: 22 Jul 2010 - 22 Jul 2010
Duration: 1 Day
Course Code: ECS1
Venue: Europa Academy,
Price: €195

Course Information

Course Objectives: The aims of this course are to examine what constitutes excellence in customer service and to apply it to the day to day running of the business in order to maximise the potential of your business.

Having attended this course participants will:

• Understand what we mean by excellent customer service
• Understand the role that they play in delivering excellent customer service
• Identify who their customer is
• Avail of a toolkit to help deal with challenging customer service situations
• Know the importance of customer complaints
• Be able to deal effectively with customer complaints

Duration 1 day

Fee €195 (limited offer)

This course can be customised to suit the requirements of your business.