Back to courses | Email a Friend
Customer Service - How to Win Customers for Life!
In the current economic environment, it is essential that SME’s avail of all opportunities to develop plans to increase their data base for new custom and policies to hold onto existing customers.
This Course identifies with current trends and a downward economy and introduces methods for re-evaluating and implementing a Customer Service programme. Forward planning and taking necessary steps now will lead to a more stabilised working environment.
Next Date: 08 Sep 2010 - 16 Sep 2010
Duration: 4 Days (8th,9th,15th & 16th Sept)
Course Code: CS-Sept
Venue: Europa Academy, Nelson Mandela Room
Price: €895
Course Information
Programme Benefits
The Europa Academy is a significant investment to both you and your organisation. Throughout the programme not only will you target the fundamental change of customers based on their probability of leaving and who can actually be saved, it will examine the impact that employee satisfaction, loyalty, have on customer behaviour.
Who should attend?
Specifically designed for senior managers in service, retail and manufacturing firms, this programme will be particularly useful to individuals who have the authority to initiate change across their organisation.
Programme Overview
The Europa Academy's 4 day Customer Service programme provides rational views of business service models in varying degrees.You will learn fromthe varied experience of peers and led by facilitatorswithin the field of the value supply chain. Giving you the steps required to bring service to revolutionary levels.
Course Objectives
On successful completion of this course, participants will be able to:
- Will know the importance of customers to an organisation
- Will be able to establish the roles and responsibilities of the frontline representative of an organisation
- Will be able to arrange the teamwork necessary to meet customer needs and expectations
- Will know relevant legislation
- Will be able to implement a customer oriented quality service consistent with best practice and standards
ContentsOrganisations and their customers/Targeting the customer
Principles of customer service/customer contact skills
Setting and monitoring customer service standards/consumer protection
Specialist Option/Developing a customer service option for staff
Awarding BODY
Following successful completion you will receive a FETAC Level 6 Minor Award in Customer Service (D30151).
The Further Education and Training Awards Council (FETAC) is the national awarding body for further education and training in Ireland. Europa Academy is registered with FETAC to offer programmes leading to FETAC awards in the National Framework of Qualifications in Ireland.
Fees
2 day programme - Total training fee €595 per person. Fee excludes FETAC assesement / verification fee of €25 per person for course certification.
Contact Details
For details on this course and a listing of our core faculty, please contact our SALES OFFICE on 01 883 9200.