Return to Automotive Courses Index

Advance Telephone Selling Skills

Course Overview and Objectives

The one-day telephone selling skills course is also conducted as a two-day programme, which covers the theory and is more practical based. The two-day programme involves mystery shopping the competition on the phone to experience the call enquiry through the customers' ears and, it also involves a series of role-plays that are recorded with staged 'Academy customers'. These role-plays are reviewed with the trainee focusing on individual strengths and addressing areas where there is scope for further development.

The programme focuses on:

• Projecting a Professional Image from the outset.
• Qualifying the customer.
• Building Rapport.
• How to tactfully avoid been drawn into negotiating price over the phone.
• The importance of Listening.
• How to optimise every selling opportunity.
• Controlling the call.
• Convert more telephone enquiries into showroom visits.
• The importance of following-up.
• Increasing sales.
• Mystery shopping
• Role playing exercises

This programme is designed to maximise the returns on your advertising and is suitable for sales people at all levels.

Course duration

2 day training programme

Core Teaching Faculty

Mark Richardson - Programme Director
Training Director, Europa Academy

Cathy Comerford
Finance & Insurance & Sales Specialist, Europa Academy

More Information

For further information and booking procedures or to discuss any aspect of this Programme, please contact the Programme Director at: Europa Academy, Tel: +353 1 88 39 200.