Finance Referral Training Programme - 1 day course
Course Overview
Programme designed specifically to ensure 100% referral rate to the Business Manager from the Sales team.
Course Content
- Evaluation of current methods of referral
- Identifying gaps
- Understanding the role of the Business Manager
- Understanding how the Business Manager makes profit for the Dealership
- How customers traditionally fund the vehicle
- Inspiring belief in the Business Manager's service
- Benefits of Dealership funding over traditional methods
- 'Sowing the seeds' - subtle but highly effective conversion techniques
- Understanding the customers language
- The Competition - 'Shattering the Myths'
- Key benefits the Business Manager bring to the sales team
- When should we refer?
- Types of Referral
- What makes a Good Referral - GREAT?
- Qualification - 'The Key to your Success'
- Pre-briefing the Business Manager
- Pre-Briefing the customer
- Rules of Referral
- The 'T.E.A.M' Approach
- Role play - The Quality Referral Handover
Duration
1 day training programme
Fee
Standard fee is €300 per delegate. This fee is inclusive of tuition, documentation, morning coffee, lunch and afternoon tea. Fees are payable in advance.
Dates:
11th August 2008
12th August 2008
13th August 2008
14th August 2008
15th August 2008
Core Teaching Faculty
Cathy Comerford - Programme Leader
Finance & Insurance & Sales Specialist, Europa Academy
Mark Richardson
Director of Training, Europa Academy
More Information
For further information and booking procedures or to discuss any aspect of this Programme, please contact the Programme Leader at:
Europa Academy, Tel: +353 1 88 39 200.
