The new millennium has brought new opportunities to every country in the new European Union with a consumer market of over 400 million people. In this environment the retail motor industry has a great future and the challenge is to take advantage of the opportunity. It's very clear that there will be a smaller number of car dealerships and those that remain will be bigger and must also be better - which means they must be staffed with professionals who are trained in every aspect of your business.
The better prepared your people are the more successful your business will be. In the retail motor business success will be based on people skills, winning customer loyalty with efficient service, effective communication and excellent technical support.
The ability to manage effectively and to make good decisions is essential to continued growth and the achievement of acceptable levels of performance.
The content of this training module is based on the practical and essential topics relevant to managers and the real challenges they face. The key objective is to equip managers with the skills needed to perform in a confident and professional way. The success of a dealership is completely dependant on the ability of its managers to achieve targeted levels of performance. Successful manager, therefore, need to be trained, developed and motivated.
The module objectives are to develop key management skills in the main work activities of a manager, to include:
The content of the module is designed to train and develop effective managers for today's competitive business environment within the Motor Industry. In developing key management skills it is important to understand and be confident with the main theories and concepts of Management Principles. Emphasis is placed on understanding what management is in broad terms and relating this understanding to the role of today's manager.
What does it mean to be an effective manager? This question forms the basis of much of the module content.
Module content includes:
Note: The module can be adapted to facilitate Junior, Middle and Senior levels of management with focus on meeting the specific needs of client companies. The module can also be modified to meet the specific requirements of a particular company by way of a tailored approach.
2 day training programme
Patrick Reynolds - Programme Leader
Associate Faculty, Europa Academy
For further information and booking procedures or to discuss any aspect of this Programme, please contact the Programme Leader at: Europa Academy, Tel: +353 1 88 39 200 or Tel: +353 23 46672 Mobile: +353 87 7926077, Email: patricktreynolds@yahoo.co.uk
