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Telephone Selling Skills

Course Overview and Objectives

Often the first point of contact any dealership has with a prospective customer is the 'Telephone Enquiry'. Mishandling this initial enquiry results in loss of selling opportunities and wasted advertising revenues. This programme will enable your sales team to convert telephone enquiries from advertising or other sources, into sales.

The programme focuses on:

• Projecting a Professional Image from the outset.
• Qualifying the customer.
• Building Rapport.
• How to tactfully avoid been drawn into negotiating price over the phone.
• The importance of Listening.
• How to optimise every selling opportunity.
• Controlling the call.
• Convert more telephone enquiries into showroom visits.
• The importance of following-up.
• Increasing sales.

This programme is designed to maximise the returns on your advertising and is suitable for sales people at all levels.

Course duration

1 day training programme

Core Teaching Faculty

Mark Richardson - Programme Director
Training Director, Europa Academy

Cathy Comerford
Finance & Insurance & Sales Specialist, Europa Academy

More Information

For further information and booking procedures or to discuss any aspect of this Programme, please contact the Programme Director at: Europa Academy, Tel: +353 1 88 39 200.