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Automotive Courses

Overview

Europa Academy is one of Europe's most advanced training campus for motor industry professionals. We have a passionate focus on developing our students - empowering them with new skills through the expertise of seasoned professionals from the retail motor industry..

Sales Managers/Executives courses

• Developing a Professional Sales Process - Highly interactive and enormously successful training course which provides the highest level of professionalism and competence in generating and finalising vehicle sale agreement.
• The Dynamic Sales Professional Programme - Effectively, a condensed version of our highly successful, month-long programme. The course is delivered over 5 days and is directed at the experienced sales person.
• Product Knowledge Training - New model product training for sales people at all levels.
• Telephone Selling Skills - This 1-day programme will enable your sales team to convert telephone enquiries from advertising or other sources, into sales.
• Advance Telephone Selling Skills - A 2-day programme, which covers theory and is also more practical based.
• Conscious Communication - This fascinating programme makes us more consciously aware of our selling behaviours and the effects they have on customers.
• Introduction to Management - Planning and Managing the Business (adapted to facilitate junior, middle and senior managers) - The content of this training course is based on the practical and essential topics relevant to managers and the real challenges they face.

Finance & Insurance Specialist courses

• The Business Manager Programme - An 8-day highly intensive course, designed specifically for Business Managers in any dealership, from new recruits to the more experience BM.
• The Advanced Business Manager Programme - A 3 day course designed specifically for the more experienced Business Managers.
• Finance Referral Training Programme - 1 day course - A programme designed to ensure 100% referral rate to the Business Manager from the Sales team.
• Finance Referral Training Programme - 2 day course - A programme designed to ensure 100% referral rate to the Business Manager from the Sales team, with role playing and mystery shopping.
• Selling Finance & Related Products Effectively - This course focuses on more advanced techniques for sales people selling finance and can be conducted in conjunction with any branded Finance house.
• Selling Finance Made Easy - 1 day seminar for Sales People - This seminar is designed for salespeople who have recently joined a dealer network, to take the fear out of selling finance.
• Other Finance & Insurance Services Available

Service Managers/Advisors courses

• Introduction to Management - Planning and Managing the business (adapted to facilitate junior, middle and senior managers) - The content of this training course is based on the practical and essential topics relevant to managers and the real challenges they face.
• Service Department - Workshop Management - This programme is designed to achieve measurable improvements in the wokrshop performance.
• Customer Service/Sales for Aftersales
• Technical training for non-technicians

Parts Managers/Advisors courses

• Introduction to Management - Planning and Managing the business (adapted to facilitate junior, middle and senior managers) - The content of this training course is based on the practical and essential topics relevant to managers and the real challenges they face.
• Stock Control and Stock Management - The focus of this course is on key areas of stock control and stock management and the vital importance of being able to control and manage all aspects of stock within the dealership.
• Customer Service/Sales for Aftersales
• Technical training for non-technicians

Retail Motor Industry Technical Workshop courses

• Autodiagnostic Technician