Return to FÁS Course Index

Customer Service/Sales for After Sales

  100% Funded by FÁS

Course Overview and Objectives

This course was designed to provide after sales personnel with the knowledge of the principles and processes for providing customer and personal services including needs assessment techniques, quality service standards, alternative delivery systems and customer satisfaction evaluation techniques. This course will enable participants to follow the process of contacting/greeting the customers, identify their needs, satisfy their needs and close the sale.

Who it's aimed at

After Sales Personnel: Parts Managers, Parts Advisors, Service Managers, Service Advisors

Content

• Identify the structures needed to provide excellent customer care
• Understand the role of Customer Relationship Management
• Create the climate for CRM
• Manage and encourage quality customer care
• Identify the best approaches to selling
• Understand how to make a positive impact on customers
• Understand the qualification process
• Identify and deal with customer objection
• Identify the elements to closing a sale

Course Duration

2 days

Fee

100% funded by FÁS which includes: tuition, documentation, morning coffee, lunch and afternoon tea.

Dates

To be confirmed

Core Teaching Faculty

Mark Richardson - Course Director
Training Director, Europa Academy

More Information

For further information and booking procedures or to discuss any aspect of this course, please contact the Course Director or Sales at: Europa Academy, Tel: +353 1 88 39 200

This programme is 100% funded under the FÁS Training for People in Employment Programme, which has the objective of increasing the knowledge, skills and competencies of the Irish workforce.